LOVED my microderm with Anna.  She is so sweet and caring.  I don't know about you but I like QUIET.  I don't personally need a step-by step- as we go.  Really loved the chance to fall asleep.  I loved my skin afterward.  She knows I'm a wimp so she moves slowly!  You'll love this gal.  I'm going to get the ZOOM kit for home too - as I was too sensitive for the entire process.  Only $49.00 for the at home version.  I'll take it.  She's awesome.  TRY HER and you'll go back.