LOVED my microderm with Anna. She is so sweet and caring. I don't know about you but I like QUIET. I don't personally need a step-by step- as we go. Really loved the chance to fall asleep. I loved my skin afterward. She knows I'm a wimp so she moves slowly! You'll love this gal. I'm going to get the ZOOM kit for home too - as I was too sensitive for the entire process. Only $49.00 for the at home version. I'll take it. She's awesome. TRY HER and you'll go back.